FF X TOPUP
Top Up Center

Privacy Policy

Last Updated: October 2026

1. Introduction

This Privacy Policy explains how FF X TOPUP ("we," "our," "us") collects, uses, stores, and protects your personal information when you use our website, mobile application, and related services.

We are committed to protecting your privacy and ensuring the security of your personal information. This policy applies to all users of our Services, including visitors, registered users, and customers.

2. Server Location and Data Security

All your data is securely stored in Bangladesh:

  • Server Location: All user data is stored on secure servers located in Bangladesh
  • Data Sovereignty: Your data remains within Bangladesh jurisdiction
  • Enterprise Security: Our servers are protected by enterprise-grade firewalls and security measures
  • Encryption: All data is encrypted using SSL/TLS protocols
  • Access Control: Strict access controls ensure only authorized personnel can access your data
  • Regular Audits: We conduct regular security audits to ensure data safety

3. Information We Collect

We collect the following types of information:

a) Personal Information You Provide

  • Contact Information: Name, email address, phone number, Telegram ID
  • Account Credentials: Username, password, and other login details
  • Game Information: Free Fire Player ID (UID), Guild ID, in-game usernames, server region
  • Payment Information: Transaction history, order details, payment method
  • Communication: Messages, feedback, and support inquiries
  • Profile Information: Avatar, display name, and preferences

b) Automatically Collected Information

  • Technical Data: IP address, browser type, device information, operating system
  • Usage Data: Pages visited, features used, time spent, click patterns
  • Cookies: Session data, preferences, and analytics tracking
  • Location Data: Approximate location based on IP address
  • Device Information: Device model, screen resolution, app version

4. How We Use Your Information

We use your information for the following purposes:

  • Service Delivery: Process orders, deliver purchased services, and provide customer support
  • Account Management: Create and manage user accounts, verify identity, and prevent fraud
  • Communication: Send order confirmations, updates, and promotional materials (with consent)
  • Service Improvement: Analyze usage patterns to enhance user experience
  • Security: Protect against fraud, unauthorized access, and other security threats
  • Legal Compliance: Fulfill legal obligations and respond to lawful requests
  • Marketing: Send promotional offers, newsletters, and service updates (with consent)

5. Data Storage and Security

We implement robust security measures to protect your personal information:

  • Encryption: All data is encrypted using industry-standard protocols (SSL/TLS)
  • Secure Servers: Data is stored on secure servers located in Bangladesh with restricted access
  • Password Protection: Passwords are hashed and never stored in plain text
  • Access Control: Only authorized personnel have access to your data
  • Regular Audits: We regularly review our security practices and systems
  • Firewall Protection: Our servers are protected by enterprise-grade firewalls
  • Data Backup: Regular backups ensure data recovery in case of emergencies

Note: While we take all reasonable precautions, no data transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention Policy

We retain your personal information as follows:

a) Transaction Data (Orders, Payments, History)

  • Active Database: Transaction data is stored for a maximum of 30 days
  • Automatic Deletion: All transaction data older than 30 days is automatically deleted from our active database
  • Permanent Deletion: After 30 days, all transaction data is permanently removed
  • Payment Records: Payment gateway providers may retain data according to their own policies

b) User Account Data

  • Active Accounts: Data is stored for the entire duration of your account activity
  • Server Lifetime: Account data remains stored as long as our servers are operational
  • Account Deletion: When you delete your account, your personal data is removed immediately
  • Inactive Accounts: After 12+ months of inactivity, accounts may be considered for deletion

c) Communication Data

  • Support Tickets: Stored for up to 3 years for reference
  • Chat Messages: Stored for 30 days for quality assurance
  • Email Correspondence: Stored for 1 year for record-keeping

7. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

  • Service Providers: Third-party vendors who help us deliver our services (payment processors, hosting providers)
  • Legal Compliance: When required by law, court order, or government regulation
  • Fraud Prevention: To investigate and prevent fraud, security, or technical issues
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly authorize us to share your information

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

  • Essential Cookies: Required for basic site functionality and security
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how you use our Services
  • Session Management: Maintain your login state across sessions

You can control cookie preferences through your browser settings. However, disabling certain cookies may affect your experience.

9. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your personal data
  • Portability: Transfer your data to another service provider
  • Objection: Object to certain processing activities
  • Withdraw Consent: Withdraw previously given consent at any time
  • Opt-out: Unsubscribe from marketing communications

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 days.

10. Data Deletion Process

When data is deleted from our system:

  • Automatic Deletion: Transaction data older than 30 days is automatically purged
  • Manual Deletion: Account deletion requests are processed immediately
  • Backup Removal: Data is also removed from backups within 30 days of deletion
  • Confirmation: You will receive confirmation when your data has been deleted
  • Residual Data: Some aggregated analytics data may remain but is anonymized

11. Third-Party Services and Links

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you use.

  • Payment Processors (bKash, Nagad, Binance)
  • Social Media Platforms (Google, Discord, Facebook, Telegram)
  • Analytics Services
  • Cloud Service Providers

Third-party services we integrate with:

12. Children's Privacy

Our Services are not intended for individuals under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete it immediately.

Parental Consent: Users between 13-18 must have parental consent to use our Services.

13. Data Breach Notification

In the event of a data breach that affects your personal information, we will:

  • Notify you within 72 hours of discovering the breach
  • Provide details about the nature of the breach
  • Recommend steps you can take to protect yourself
  • Take immediate steps to investigate and mitigate the breach
  • Report to relevant authorities as required by law

14. International Data Transfers

All your data is stored on servers located in Bangladesh. We do not transfer your data outside of Bangladesh unless required by law or with your explicit consent.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the new policy on this page and display a notice on our platform.

We do not send email notifications about policy changes. It is your responsibility to review this Privacy Policy from time to time. Your continued use of our Services after any changes constitutes your acceptance of the updated Privacy Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We aim to respond to all inquiries within 24-48 hours.

FF X TOPUP App

Install for faster access.

Privacy Policy | FF X TOPUP